EKOHELP IT Support Center

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Search the knowledge base, check system status, or open a ticket. Most requests get a first response within 24 hours.

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What do you need help with?

Common questions

FAQ

Go to the login page and select "Forgot password." A reset link is sent to your registered email and expires in 30 minutes.
We're aware of degraded performance in that zone and are replacing an access point. Check the status strip above for live updates.
Standard requests: within 24 hours. Urgent/critical issues (system down, security incident): within 2 hours — mark priority as "Urgent" in the form.
Only from the approved software catalog. Request unlisted software via a ticket under the "Software" category for review.
Still stuck

Open a ticket

Avg. first response: under 4 hours